• A TRANSFER LTD – FULL TERMS & CONDITIONS

  • (Version: 2025)

  • 1. Bookings & Confirmation

  • 1.1 A booking is considered provisional until a 20% non-refundable deposit has been paid.1.2 Once the deposit is received, your vehicle, date and driver are reserved.1.3 Bookings made within 3 working days of travel require full payment immediately.1.4 A Transfer Ltd reserves the right to decline any booking request at its discretion.

  • 2. Payments

  • 2.1 All payments must be made via:

  • * Secure online card payment link

  • * Apple Pay / Google Pay

  • * Bank card

  • * Pre-arranged invoice (corporate only)

  • 2.2 The remaining balance must be paid no later than 3 working days before travel.2.3 Failure to pay on time may result in cancellation of travel with loss of deposit.2.4 Deposits are non-refundable, unless A Transfer Ltd cancels due to operational reasons.

  • 3. Pricing & Fare Structure

  • 3.1 Fares are calculated based on:

  • * Vehicle size selected

  • * Mileage

  • * One-way or return trip

  • * Service level (Standard / Executive / Luxury)

  • * Minimum fare of £25

  • 3.2 Additional charges may apply for:

  • * Toll roads

  • * Parking fees

  • * Congestion or clean-air zones

  • * Extended waiting time beyond the free allowance

  • 3.3 A Transfer Ltd reserves the right to adjust prices before a booking is confirmed. Once your deposit is received, your agreed fare is locked.

  • 4. Cancellations

  • 4.1 Customer cancellations more than 7 days before travel:– Deposit is retained; any additional amount paid is refunded.

  • 4.2 Cancellations within 7 days of travel or no-shows:– Full fare may still be payable.

  • 4.3 If A Transfer Ltd cancels due to breakdown, illness, or operational reasons:– A full refund of all money paid will be issued.

  • 4.4 Refunds are processed within 3–5 working days.

  • 5. Changes to Bookings

  • 5.1 Changes to date, time, pickup, or route must be requested in writing (text or WhatsApp).5.2 Changes are subject to availability and may affect the fare.5.3 If the customer changes the journey significantly, A Transfer Ltd may require a revised deposit.

  • 6. Waiting Time & Delays

  • 6.1 A minimum of 15 minutes free waiting time is included at pickup.6.2 After this, waiting time may be charged at the agreed rate.6.3 Traffic, road closures, weather, or delays outside the company’s control are not grounds for compensation or refund.6.4 Customers must plan adequate time for airport arrivals, events, and appointments.

  • 7. Passenger Behaviour & Safety

  • 7.1 Seatbelts must be worn at all times where fitted.7.2 The driver may refuse travel to:

  • * Excessively intoxicated passengers

  • * Abusive or threatening behaviour

  • * Anyone causing a safety risk

  • 7.3 The customer is responsible for:

  • * Their own conduct

  • * The conduct of their group

  • * Any damage caused to the vehicle

  • 7.4 Damage or deep cleaning fees may apply if required.

  • 8. Alcohol, Food & Cleanliness

  • 8.1 Alcohol consumption inside the vehicle is strictly prohibited unless agreed in advance.8.2 If alcohol is consumed without permission, a £50 non-refundable cleaning/handling charge is payable immediately.8.3 Excessive mess, spillages, or vomiting may result in:

  • * Additional cleaning charges

  • * Payment for downtime

  • * Refusal of return travel

  • 9. Luggage

  • 9.1 Passengers must ensure luggage fits safely within the booked vehicle size.9.2 A Transfer Ltd is not responsible for loss or damage to personal belongings.9.3 Hazardous materials, illegal items, or oversized items may not be transported.

  • 10. Vehicle Substitution

  • 10.1 A Transfer Ltd may supply a different (but equivalent or larger) vehicle if required due to:

  • * Breakdown

  • * Operational issues

  • * Safety concerns

  • 10.2 Substitution does not entitle the customer to compensation if the service provided is equal or superior.

  • 11. Breakdown or Emergency

  • 11.1 In the rare event of breakdown, A Transfer Ltd will:

  • * Arrange recovery

  • * Provide an alternative vehicle if available

  • * Assist passengers to complete their journey where possible

  • 11.2 Refunds or partial refunds may be offered depending on completed mileage.

  • 12. Liability

  • 12.1 A Transfer Ltd is insured for public liability as required by UK law.12.2 The company is not liable for losses due to delays caused by traffic, weather, road closures, accidents, or events outside its control.12.3 Passengers are responsible for ensuring they allow sufficient travel time.

  • 13. Customer Contact

  • For booking support, changes, questions, or emergencies, contact:A Transfer LtdTel: Provided in your booking confirmation messageWhatsApp: Sent automatically with your enquiry reply

  • 14. Acceptance of Terms

  • By paying your deposit, sending an enquiry, or completing a booking, you confirm that:

  • * You have read or requested these Terms & Conditions

  • * You agree to them in full

  • * You understand your responsibilities as the travelling party